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The House Doctor
0800 25 35 45
Frequently Asked Questions
Need a Repair? Want a FREE no obligation quotation? Want a professional with 30+ years experience?
I didn't buy from you, do you still repair?
It doesn’t matter who you bought the product from, at Brackenwood our engineers have experience is many different systems and can usually find a solution.
Will my repairs be guaranteed?
Yes, all of our work and parts are guaranteed. Once we know exactly what you need we will be able to give you a fully detailed quotation including the guarantee periods.
How long will it take to get an estimate?
In most cases we will get an Engineer to you with a few hours, our highly experienced service operators may even be able to give you a good indication on the telephone of the repair and potential cost.
Are there call out charges?
We don’t charge you for coming to have a look! If we can’t repair the issue there is no cost to you. On many occasions, when our engineer comes to have a look he may be able to fix the issue there and then.
Do you repair misted units?
Yes, if you have misted units, or units with condensation between the panes, we can usually remove the old unit and replace it with a new unit restoring that clear view.
How can I pay?
We accept all major credit and debit cards, except American Express.